Help Centre

Book with OnWayTransfers

How do I make a booking with OnWayTransfers?

1. Please select one-way or return trip.

2. Select the name of the place where you want to be picked up. Then select the destination where you want us to drop you off.

3. Select the date and time of your journey. This information is vital in order to know when we have to pick you up.

4. Indicate the number of passengers travelling, and make sure to indicate the number of children and/or infants.

5. Click on the “SEARCH” button to see the list of vehicles available for the selected route.

6. Choose the most suitable vehicle for your needs and click "SELECT".

7. Enter the personal details of the principal passenger.

• Principal Name – We only need the name of one of the passengers.
• Email – We need this information because your confirmation will be sent by email.
• Mobile phone number – This is not obligatory, but will help us to contact you in the event of any change in the trip or if the driver does not appear at the meeting place indicated on the confirmation. You can also provide it to make it easier to receive the details and confirmation of the meeting place and the pick-up time by SMS. Our suppliers can contact you, but your details will not be passed on to any third party.
• Enter the name and address of your accommodation (only when you have selected an area in the previous step). Please bear in mind that there may be more than one hotel/tourist accommodation in your destination, so we will need the full address.
• Provide the information about your flight, train or ship. The outward flight means from your starting place and the return flight is to your starting place. You must indicate the airport you are leaving from and the airport you are flying to.

8. Click the "CONTINUE" button to proceed with the booking process.

9. The booking reference number will appear once the payment has been made. You will also receive a confirmation voucher by email.

If you want to modify any of the information in your booking, please access our web site, click on "My booking" which is in the top right part of the screen.

What does the price include?

The price of a one-way booking includes 1 journey on the route which has been booked. A return booking includes 1 outward journey and 1 return journey for the route which has been booked.

Bear in mind that the price does not include any tip, which is at the client‘s discretion.

Bookings with Infants and Children. All infants (0-2 years) and children (3-11 years) must be included in the booking to ensure that the vehicle and space booked is appropriate. Both local and national regulations on the use of children‘s and infant seats varies from country to country. However, all our suppliers must comply with current legislation. If you book private travel, we recommend that for safety reasons you use a raised or infant seat for under 12s, or children who are less than 135cm tall.

We can ensure that there are pre-booked infant seats and raised seats in most destinations. To request them, please send us an email to booking@Onwaytransfers.com with your booking reference and the age of the child/ren. We can then confirm availability with the supplier and contact you to confirm this. Bear in mind that extra charges may apply in both cases

Shared services are generally provided with minibuses or coaches, and infant seats cannot be used in these vehicles because the seats are not compatible.

Do I pay per vehicle or per person?

Private travel is paid per vehicle, while shared transport is paid per person.

How can I pay for my booking?

The booking must be paid for when it is made. We accept payment by PayPal, Visa, Mastercard, American Express and Maestro.

During Travel

Do I need to bring the confirmation voucher with me on my trip?

Yes, you must give the confirmation voucher for the booked service to the supplier before starting the journey

How do I find my driver or representative when I land?

The meeting place is given on your voucher. If you have lost it, we can send you another copy of the voucher. Access MY BOOKING and it can be re-sent from there.

What do I do if I can‘t find my driver?

In the unlikely case that you cannot find the representative or driver, please use the telephone numbers listed at the bottom of the voucher.

Where will my transfer leave me?

Your conductor will leave you in the hotel or accommodation indicated during the booking process.

How long will the trip take?

The journey time indicated on our web site or in the booking voucher are estimated, and apply for a journey on a normal day. These times may vary depending on the time of day, road works in operation, closure or detours in local streets, the amount of traffic, local festivities, etc. Shared transport, which involve multiple pick-ups and stops, may take longer than indicated.

How far in advance should I book my transfer?

Depending on the destination and service, bookings may be made up to 72 or 48h before the service.

How long should I wait for my shared transfer?

the maximum waiting time for shared transport in one hour from the time you leave the baggage reclaim and find the supplier‘s agent. The supplier will try to keep waiting times to a minimum. Any complaint received in this respect for a wait of less than an hour will not be handled.

How much luggage can I take on the vehicle?

The amount of luggage per person for all vehicles is one suitcase (maximum size: 70cm high, 47cm wide and 21cm deep) as well as a small piece of hand luggage.

If you are travelling with more luggage than permitted, please let us know when making the booking, as additional charges may apply because a larger capacity vehicle may be necessary.

Can I smoke in the vehicle?

All suppliers have a no smoking policy for all vehicles.

Can I add one or more passengers to my booking after I have made it? Can I change the date of my booking? Can I change other details of the booking besides the date? What happens if I cancel my booking?

Changes and cancellations

Can I add one or more passengers to my booking after I have made it?

In this case you must contact our customer service staff by email at booking@onwaytransfers.com or by telephone at +34 640916374 to make the changes to the booking as requested. Bear in mind that this may incur additional costs.

Can I change the date of my booking?

Yes, the date of the booking can be changed by accessing the "MY BOOKING" section.

Can I change other details of the booking besides the date?

Yes, the details of the passengers and the flight details can be changed

What happens if I cancel my booking?

You may cancel your booking at any time through our web site, in the "MY BOOKING" section. Cancellation charges may apply due to the cost of online card payments. The supplier cancellation policy can be found in the "Terms and Conditions" section of our web site.

Flight Delayed or cancelled

What happens if the flight is early or delayed?

Our local supplier will monitor your flight, so your exact arrival time will be noted. The driver will wait with no extra charge. If your flight is delayed by more than one hour, we ask you to contact us by email at booking@onwaytransfers.com or by telephone at +34 640916374

Do I have to pay if my flight is delayed or arrives early?

No. There is no additional charge if your flight is delayed or arrives early.

What happens if my flight is cancelled?

Please, let us know as soon as possible at the email booking@onwaytransfers.com or by telephone at +34 640916374. In this case, the service will not be charged.

Other questions

What vehicles are available?

We have a wide range of vehicles which are sure to suit your needs. Our vehicles are comfortable, reliable and clean: Cars, Vans, Minibuses, Coaches, Disabled vehicles, luxury vehicles, etc. You can find all our vehicles and their features in the "Services" section.

What destinations do we operate?

You can find the destinations we operate by clicking on the "Destinations" section in the web menu

Do we transfer clients from ports?

Yes, in most destinations we offer transport from the Port. Check availability using our search button.

Do we offer transport for disabled passengers?

We offer vehicles adapted for the disabled in some of our destinations. You can check this by looking for the route you want to book.

What do I do if I can‘t find the route I want to book?

If you cannot find the route you want to book, please send us an email to booking@onwaytransfers.com with all the details of the route you want to take: starting place, destination, number of passengers, name, flight number/s and timetable/s

I want to make a complaint. How do I do this?

If you find a problem with the service provided, please inform the supplier, or call us on one of the numbers that appear on the voucher. We will endeavour to look into the issue with the supplier on your behalf and try to solve the problem immediately. If you do not notify us or the supplier of your complaint at this point, our ability to investigate the subject of the complaint will be hindered, as will your rights in virtue of this contract with the supplier.

If you wish to wait until you return home before informing us of any issue or problem you have suffered in relation with the services offered by our supplier, you should send an email to support@onwaytransfers.com or call our customer service number 24/7. We will act together with the supplier and endeavour to solve any problems that may exist in relation with the service in a period of 28 days from the date of notification.

Bear in mind that complaints must be presented in writing within 28 days of the date of the return service. (If the transport service is only one way, the complaint must be presented within 28 days from the date of that service.)

We give you your money back

We guarantee that your transfer with OnWayTransfers will operate correctly, or we will return your money.

It seems fair to us that if the transfer does not work and we are to blame, you are compensated for this part of your trip.

Even when the problems are due to causes beyond our control, such as the cancellation of the flight or delays in baggage reclaim, we are here to find the best solution to get you to your destination.